Return Policy
Effective Date: [Insert Date]
At Ideal Plus, we want you to be completely satisfied with your purchase. All of our products come with a 30-day return policy to ensure your confidence in every order.
Return Timeframe
You may return any product within 30 days of the purchase date if you are not satisfied with your purchase for any reason.
Return Requirements
To ensure your return can be processed, please note the following requirements:
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Product Condition: Items must be in sellable condition, unused, and free of any odors
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Prior Contact Required: You must contact us before returning any item for the return to be accepted
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Hemp Products: All hemp flower products must be properly preserved according to your local jurisdiction and state laws. We cannot accept returns of hemp products that are not properly sealed or preserved
What We Cannot Accept
Please understand that we cannot process returns or provide refunds in the following situations:
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Quality Complaints: General complaints such as "I think I've got a bad batch" do not warrant automatic replacements
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Product Misunderstanding: Returns based on misunderstanding what hemp products are do not qualify for exceptions to our return policy
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Missing or Stolen Packages: We do not offer refunds for packages that are missing or stolen after shipment. Once your package is shipped, it is outside of our control. If your package is stolen, please contact your local USPS office to file a claim
Important: It is the customer's responsibility to understand what hemp is by definition before making a purchase.
How to Start a Return
To initiate a return:
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Contact Us: Text us at 971-424-9985 to start the return process
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Wait for Approval: We will review your request and send you a return email if your return is accepted
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Ship the Product: Send the unwanted product to the address provided in our return email
Return Shipping
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Customer Responsibility: You are responsible for return shipping costs
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Shipping Labels: Purchase your return shipping label at www.usps.com
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Tracking Required: Provide us with tracking information once you've shipped the product
Refund Process
Once we receive and verify your returned product, we will issue a refund to your original payment method.
Questions?
If you have any questions about our return policy or need assistance with a return, please contact us at 971-424-9985.
